At OnlySwivelStools.com, we want you to be pleased with your purchase. If for
any reason you are not completely satisfied, you may exchange, replace, or credit
your purchase when it is presented in saleable condition. Simply follow the
30-Day Money Back/Exchange Guarantee (from the date of receiving) with
exception of products covered by manufacturer's warranty or customized orders.
Exchanges: Restocking fees are waived for exchanges; please request
the return to be for exchange when requesting the RMA number, then place another
order. We will automatically waive the restocking fee upon receiving the returned
item(s). Tip: Please do not throw away your original boxes and parts.
To waive restocking fee, please re-order items within 20% of the value of the
original item value or higher. (i.e. $100 original item value requires $80 re-order
merchandise value to qualify for waiving of restocking fee, $80 or less re-order
value will not qualify).
Damages & Defects: Please inform all damages & defects within
15 days from the receiving date. For all damaged items caused by shipping, we
will claim with UPS, Fedex, or USPS. Please provide us a simple picture of the
package received and we will take care of it from there. Please be sure to keep
the original packaging boxes (this is the proof that the package was damaged)
so that the shipping carrier can come and inspect them. Losing the original
packaging boxes may be denied for damage claim. Any physical damage caused by
mis-handling or a